Returns
We will gladly accept returns for a full refund in the event of a damaged item or wrong item received. Please contact us within 24 hours of receiving your product by emailing support@globaldelivered.com with your issue and pictures of the product. We will provide you with a label for the return of the product and will process your return once the product is received. All returned items must be in new and unused / unopened condition with all original tags and labels attached. As we ship products internationally and bearing all import and clearance fees on your behalf we will not be able to accept full refunds for reasons like “Changed my mind”. In case you have any concerns you can always contact us and we are happy to find a solution to any issues you may face.
Returns are ONLY accepted in the following cases:
- We have incorrectly shipped the wrong product to you
- The item shipped to you has missing parts
- The item shipped to you does not match the description of the product listing
- You have received the item in a damaged condition
- The item shipped to you is defective on arrival
- In case of any of the above events, a reverse pickup will be arranged by us at no extra charges.
- Kindly record or click pictures of the damaged goods for our easy evaluation.
You MUST inform us by email within 24 Hours of delivery.
Refunds
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 7 – 14 working days from the receipt of your item to process your return. We will notify you by email when your return has been processed. In case returned item does not fit the criteria the refund will not be issued.
For returned item/items, full refund is issued to the original payment method i.e. bank account, credit card, net banking, etc.
Cancellation
You can cancel your order by emailing at support@globaldelivered.com within 24 hours or before it is shipped or get in touch with our customer support chat for further assistance.
Note: Returns will ONLY be entertained if the product sent to you is returned to us in proper condition with original box/packing, tags, manuals, warranty/guarantee card, freebies, and any other included accessories
NON-Refundable Products
- Which products are NOT eligible for returns?
Returns are not acceptable for following items:
- All products perishable in nature: any consumable items, food items, and baby products
- Jewelry [with exception if the product is not the same as ordered or any manufacturing defect]
- Hygiene products
- Cosmetics, Perfumes and Fragrances
- Items that have been opened/taken out of its original packaging or items that have been used. Opened packages will ONLY be accepted for returns if the product has either missing parts, or a defective/ damaged item has been received by you.
- An item not returned in the condition it was received, i.e. original box/ packing, tags, manuals, warranty / guarantee card, freebies, and any other included accessories
- Electronic items that have been incorrectly plugged in without the use of a step-down converter. Some of our electronic products come with a US Standard Voltage of 100~120. Please ensure that a step-down converter is used for all electronic items that have a US Standard Voltage of 100~120v. We are NOT liable for any issues that arise due to voltage surges or fluctuation
- If I request a repair/replacement, when will I get it?
Once the reverse pickup of your item reaches our facility, we’ll inspect the same and either have it repaired or replaced depending on the nature of the issue. The repair or replacement will take up 15-20 business days to be shipped back to you. If the product cannot be repaired or replaced, a full or partial refund will be issued at the sole discretion of the company.
- How can I know the status of my refund?
You can check the status of your refund by contacting our Customer Support Team. Kindly email us at support@globaldelivered.com
