FAQs

FREQUENTLY ASKED QUESTIONS

How do I check the status of my orders?

You can review the status of your orders and other related information by contacting us on email support@globaldelivered.com

How do I cancel my order?

Send an email with your order details and cancellation reason via support@globaldelivered.com

What happens to the order in case of payment failure?

While placing an order, if your payment fails but you still wish to order the product, you can go to 'Orders' and re-order the product from the 'Awaiting Payment' section.

How do I track the progress of an order?

Once your order is shipped, you receive a tracking number with courier details via a personalized email to you. Kindly check your spam or junk folder in case you don’t find it in your inbox. Otherwise, kindly contact customer support to get complete tracking info. 

My order is showing as delivered, but I have not received the product yet. What should I do?

All orders delivered by us have a proof of delivery with signatures by the person who has accepted the order. In case you haven't received your shipment, please check with family members, neighbours, security, the mail room, reception, and anyone else who may have accepted the order on your behalf. If you are still not able to locate the delivered order, kindly contact us at customer support and we’ll be able to assist you with the same.

I'm unable to track my order after receiving the tracking number (AWB)?

We generate and send a tracking number (AWB Number) as soon as our courier partners collect the package from our warehouse. However, the courier partners may take up to 24 hours to update the tracking details on their website, therefore your order may be untraceable during this period. If your package was recently shipped, try using the tracking/AWB number after 24 hours.

My order has been Returned to Origin (RTO). What does that mean?

Shipments are reflected as RTO (Returned to Origin) due to the following reasons:

  • Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
  • The address could not be found because either it was incomplete or the pin code provided was incorrect
  • You or someone at your delivery address refused to accept the order
  • You did not have the payment ready for a Cash On Delivery order
  • Under these circumstances, our customer support team will attempt to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package will be returned to us.

How can I know the status of my refund?

You can check the status of your refund by contacting our Customer Support Team. 

Why have I been asked to ship the item for the return process?

If the pickup facility is not available at your location as per our courier service partners, you may be asked to ship the item back to us.

I've still not received the refund in my bank account.

It takes around 10-15 days and this is subject to change depending on your payment method and also your financial institution. In case you have still not received your refund we request you to contact us so that we can assist you with the same.